Terms of Supply

1.1 Seller: BrookStone Trade Ltd

1.2 Buyer: The business customer named on the invoice/order.

1.3 Goods: Perishable chilled and/or frozen products supplied by the Seller.

1.4 Delivery Point: The address agreed for delivery, or the collection point if collected.

1.5 POD: Proof of delivery (signed delivery note / carrier POD).

2.1 Payment is due 7 days from invoice date unless agreed in writing.

2.2 Time for payment is of the essence.

2.3 Payment must be made in cleared funds to the bank account shown on the invoice.

3.1 The Buyer must pay all invoices in full without deduction, counterclaim, withholding or set-off, including in relation to any alleged quality, packaging, damage, shortage or service issue.

3.2 Any dispute or claim must be handled under the claims process in Clause 5–6 and does not suspend payment.

4.1 Risk in the Goods passes to the Buyer on delivery at the Delivery Point or on collection (as applicable).

4.2 The Buyer must provide suitable chilled/frozen receiving facilities and ensure prompt receiving/unloading to protect the cold chain.

5.1 The Buyer must inspect the Goods immediately on delivery (including packaging condition, product condition, quantity, labels/batch details and, where relevant, temperature).

5.2 Any claim must be notified in writing within the following time limits from delivery time:

5.3 Claims must include: photos, delivery notes/POD, batch/label details, and where relevant temperature readings and delivery time evidence.

5.4 If the Buyer does not notify a claim within the applicable time limit, the Goods are deemed accepted and the Buyer has no remedy for that issue.

5.5 The Buyer must retain the Goods, packaging and labels for inspection and must not dispose of Goods without the Seller's written consent (disposal may invalidate the claim).

6.1 Any visible damage or shortage must be written on the delivery note/POD at delivery and supported with photos.

6.2 If not recorded on the POD at delivery, no claim will be accepted for visible damage/shortage.

7.1 Delivery occurs when the Goods are delivered to the Buyer's nominated address or made available for collection (as agreed).

7.2 The Buyer must provide safe access, prompt unloading, and appropriate chilled/frozen storage immediately on receipt.

7.3 Waiting time beyond 15 minutes may be charged subject to the delivery provider's terms/charges and may be passed on to the Buyer (plus VAT where applicable).

7.4 Delivery dates/times are estimates unless confirmed in writing as guaranteed and are subject to the delivery provider (including delays outside the Seller's control).

8.1 The Seller is not liable for quality issues or deterioration caused by the Buyer's (or its staff/agents') storage, handling, delayed unloading, staff issues/errors, broken cold chain, or resale/processing practices after delivery.

8.2 The Buyer is responsible for maintaining the cold chain immediately from delivery.

9.1 Title to the Goods remains with the Seller until the Seller has received payment in full for the Goods and all sums owed by the Buyer to the Seller.

10.1 The Seller may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.

10.2 The Seller may suspend supply if any invoice is overdue.

11.1 These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.